Frequently asked questions


Questions and answers

While browsing through our website a few question marks appeared? No problem. In our FAQ section we answer the most frequently asked questions. There are questions that are not answered in the FAQs? Do not hesitate. Our customer service will be happy to help you further under the free service number 0800-6762646 or at

Why are starch residues often found on machine-rinsed plates?
Problems with starch adherence on plates and bowls affect all tableware materials, whether it is porcelain, hard glass or plastic tableware.

Especially meals with cereals and potatoes contain a lot of starch which is difficult to dissolve with water. The problem of starch adherence is particularly common when cleaning dishes in canteen kitchens of the communal catering. One reason for this is the preheating of the plates at high temperatures, on which the starch can settle well (melamine plates do not have to be preheated!). After the meal, the dirty plates often remain in the dishwasher for a long time before being put into the dishwasher. In the commercial dishwasher, there is also only a brief contact between the dishes and the rinsing water. Even if the plates look clean afterwards, traces of starch often remain on the surface of the dishes.
In general the following applies: Please contact the respective dishwasher manufacturer or supplier in case of starch adhesions.

Can the non-slip ring be put in the dishwasher?
The non-slip ring is suitable for cleaning in the machine. It does not have to be removed from the bottom of the plate or chopping board before rinsing. If the ring should come loose, it can simply be pushed back into the groove.

Does the decor fade over time?
A fading of the decoration is not possible as the used printing inks of the decoration foils are UV-resistant.

Can the decor flake off?
Due to the decoration process of the plates, it is not possible for that the decor will flake off. All plates with a decor are basically suitable for an industrial dishwasher.

Do knives leave strong scratches on the plates and cutting boards?
Since plates and boards are made of the high-quality plastic melamine and these articles also receive a further protective layer in the manufacturing process, the so-called glace, the surface of these articles is particularly insensitive to scratches. However, please always avoid processing the dishes with steel sponges or scouring agent as this will damage the highly polished and compacted surface permanently.

What do the numbers under the plates and cups mean?
Among many ORNAMIN articles there are so-called annual and monthly clocks which indicate the production date of an article. In addition the articles of ORNAMIN’s product range are marked with an article number, which can also be read on the bottom of a cup or plate.

What does „The ORNAMIN Warranty“ mean?
Ornamin offers a 30-year warranty against manufacturing defects. Only if the directions for use and care instructions are followed. This warranty does not cover normal wear and tear. The detailed warranty conditions can be found here. Further information on what should be considered when using the ORNAMIN tableware so that it lasts a life-time, can be found in our use and care instructions.

Does ORNAMIN produce in low-wage countries?
No! Production takes place exclusively in Minden (Westphalia), i. e. the products are made in Germany. Child labour and human rights abuses cannot be accepted under any circumstances – we reject any form of cooperation with dubious contacts.

Are there lids for the ORNAMIN bowls?
There is the square lid 723 suitable for the bowl 722 and the round lid 524 suitable for the bowls 160 and 522.

Is there a bigger non-slip board?
Yes, the non-slip board is also available in 280 x 210 mm.

What happens to submitted product ideas?
The product ideas are collected and discussed several times a year with the respective team of experts. Once a product idea has reached the next stage of further development, firstly samples are made and then presented to the specialist public at exhibitions.

Can I also submit a product idea to ORNAMIN?
If you have a product idea, the engineers and product designers at ORNAMIN would be very happy to hear from you. The team of the research and development department is at your side with help and advice.

Can the ORNAMIN sales team also come to our facility and hold a short product training session, e. g. in a service meeting?
The ORNAMIN team will be happy to advise you on your choice of eating and drinking aids in your business meetings or to give lectures on specialist topics such as „Eating and drinking with all your senses“.

Can the production at ORNAMIN be visited?
If you would like to see how and where ORNAMIN’s products are developed and manufactured, simply make an appointment for a company tour at the Kuckuckstraße.

Does the drinking lids fit all mugs?

Drinking lidsuitable for the mugs
Drinking lid 511420, 501, 508, 510
Drinking lid 512420, 501, 508, 510
Lid 513420, 501, 508, 510
Drinking lid 806206, 207, 805, 815, 816, 820, 905
Drinking lid 807206, 207, 805, 815, 816, 820, 905
Drinking lid 808206, 207, 805, 815, 816, 820, 905
Drinking lid 811206, 207, 805, 815, 816, 820, 905
Drinking lid 812206, 207, 805, 815, 816, 820, 905
Drinking lid 814206, 207, 805, 815, 816, 820, 905

Where does the name ORNAMIN come from?
ORNAMIN consists of the words: ORNAment and melaMINe = ORNAMIN.

What does OKM mean?
OKM is the abbreviation for ORNAMIN-Kunststoffwerke Minden.

May the grip pads of the children’s tableware be put in the dishwasher?
Yes, they can. Either the grip pads are left in the plates or they are loosely placed in the cutlery basket of the dishwasher.

What is melamine?
Melamine is a chemical raw material in powder form from which synthetic resins are produced. From these, so-called moulding compounds are produced by adding various substances such as cellulose. Under pressure and heat, these moulding compounds are finally turned into the finished, permanently hard melamine plastics of which many things of daily use are made. The melamine plastics are dimensionally stable, surface-hard, break-proof and are used for the production of tableware and kitchen utensils due to these material properties.

Does the tableware contain harmful plasticisers?
During production, no plasticisers, heavy-metal-based color pigments or bisphenol A are used that are not suitable for use in foodstuffs. Since 1955, ORNAMIN has been manufacturing high-quality reusable tableware made of melamine plastic. The production exclusively uses certified raw materials suitable for contact with food. The production takes place exclusively in Minden (Westphalia), i. e. the products are made in Germany and are checked regularly by the veterinary and food inspection office of the district of Minden-Lübbecke several times a year for compliance with the legal regulations for the protection of the consumer.

May I put the melamine tableware in the oven for preheating?
In general the following applies: ORNAMIN tableware made of melamine is not a cooking utensil, but a tableware and therefore resistant against warmth, but not against heat. Direct contact with a hot plate or open fire should therefore be avoided. Melamine tableware has a lower heat capacity than glass and porcelain and thus keeps food warm for longer. Preheating of the plate is not necessary. The melamine MF152.7 used by ORNAMIN consists mainly of renewable raw materials, such as chlorine-free bleached cellulose. By excessive heating moisture is removed from the material. This may result in discoloration or, in the worst case, damage to the dishes. ORNAMIN tableware made of melamine is temperature resistant from -30°C to +70°C. Short term heating of the dishes to 100°C for approx. 1 minute is possible.

Can I put the placemat in the dishwasher?
The placemat should only be cleaned with a wet cloth.

Do ORNAMIN cups and plates discolor due to fruit teas or tomato soup?
Especially with tea and coffee – due to their intensive and relatively aggressive ingredients – please make sure that the cups and mugs are cleaned in the dishwasher as soon as possible after use, otherwise deposits may occur. No discolorations due to tomato soup have been detected.

Do you have to put the „Plate with Sloped Base“ in a certain direction for eating?
No, you don’t. No matter how the plate is placed on the table, whether the sloped base is in front, behind, right or left, the food „slides” on the fork or spoon due to the inconspicuous overhang in the edge of the plate.

How does the drinking lid „non-drip“ work?
With the lid „non-drip“, the dosage of the liquid is determined by suction, so that the risk of swallowing is minimised. However, this requires a certain mouth tension. The long spout ensures that the head only needs to be slightly tilted backwards. When the mug falls over, the lid only allows a few drops to run out.

Does nothing really break when a plate or cup falls to the ground?
ORNAMIN tableware is break-resistant, but of course not 100 % indestructible. However, melamine tableware is many times more durable than glass or porcelain.

How can I avoid rinsing stains on plastic tableware?
In general, the drying of plastic articles takes a little longer than with porcelain due to the lower heat capacity and conductivity. Therefore, please make sure that the rinsing program is completely finished. Allow the dishes to dry in the closed dishwasher for a few minutes longer.

Is it possible to decorate ORNAMIN tableware individually?
You can, because apart from the colourful colours and decors offered in the product range, there is also the possibility to design the tableware individually, e. g. to create a higher identification with the nursery, the school, the university or the care home. Simply request a plate template from the ORNAMIN team – the further procedure will then be explained to you personally.

Why is ORNAMIN tableware so colourful?
The proven tableware by ORNAMIN is not only available in white, but also in many clear, lively colours. This ensures more liveliness on the table, especially for children and young people as well as in the leisure sector. In addition, the different colours can be used very well to differentiate between groups, classes and stations. Colours also play a decisive role in the area of care for the elderly, because with increasing age the visual ability to distinguish colours in the blue-violet part of the colour spectrum decreases. Clear structures in the form of colour contrasts play a particularly important role at the dining table. The colourful tableware of ORNAMIN is easy to recognise and helps to make food and drinks easier to perceive, as the coloured accents clearly distinguish the tableware contours from the table. The colour red plays an important role for people living with dementia: red is the colour of conspicuousness. Red elements are perceived faster and easier. Red activates the organism. Red is the colour that we can still perceive as the last colour in our lives. Red stimulates the appetite and awakens the desire to eat and drink. Overall, the tableware by ORNAMIN in red has a positive influence on the eating and drinking behaviour for people with dementia.

Are all ORNAMIN articles dishwasher safe?
Please consider the use and care instructions in the ORNAMIN catalogue or on our website in the section service/downloads.

Why does melamine keep the meals warm for longer?
Melamine tableware takes less energy (temperature) from the food than glass and porcelain, so the food stays warm longer. Less energy is also used to clean the dishes in the dishwasher because the machine does have to heat up less often during the washing cycle. The heat remains in the rinsing water or in the food and not in the tableware.

Why do ORNAMIN cups not have a non-slip ring on the bottom?
Because the cup would tip over more quickly if you wanted to grab it with shaky hands. It is better when the cup slides over the table than being stopped by a non-slip ring. A plate with a low height and a large footprint tilts less often than a cup with a smaller footprint and a high cup wall.

Why does ORNAMIN not have a nose cup in its product range?
ORNAMIN has developed further the function of the nose cup with the Mug with Internal Cone in universal design: The innovative and special geometry of the inner cup ensures that the cup can be emptied without tilting the head backwards. This means that the nose is no longer an obstacle while drinking. In addition, drinking in bed is made easier by the Mug with Internal Cone. All in all, this makes independent drinking possible in case of physical restrictions. In contrast to the nose cup, the Mug with Internal Cone can be used intuitively, so that it neither needs to be explained to the user nor can be used incorrectly. It also has a thermal function that keeps cold drinks cool and hot drinks warm.

Why shouldn't I put a melamine plate in the microwave?
Due to various newspaper articles and television reports on the subject of kitchen utensils and melamine tableware in the recent weeks and months, ORNAMIN would like to inform you that the use of ORNAMIN tableware made of melamine causes no health risks as long as it is not used for cooking in microwave ovens and baking ovens or for frying (please also refer to the BfR statement): Release of melamine and formaldehyde from tableware and kitchen utensils Excerpt from statement No. 012/2011 of the Federal Institute for Risk Assessment dated 09.03.2011: „Melamine resins are polymers and consist of the basic building blocks (monomers) melamine and formaldehyde. The materials are hard and break-resistant and are used for the production of tableware and kitchen utensils due to these material properties. Melamine resin utensils, such as plates, cups, bowls or cutlery, can release melamine and formaldehyde when exposed to high temperatures above 70 degrees Celsius. […] According to the BfR, consumers should therefore renounce from using melamine resin dishes and kitchen utensils for frying and cooking or for heating food in the microwave. If the products are used at temperatures up to 70 °C, there are no health concerns. This applies, for example, to the filling of cups, bowls or plates with hot drinks and food.“ The complete statement can be found at